Delivery and payment
Shipping and Billing
All products or sets of products (several items together) placed on the online store iterra.ge have a free courier service throughout Georgia.
Delivery is made in 1 or 2 working days in Tbilisi, and in 2 working days in the case of regional purchases, except for exceptional cases (depending on the region) in which case the delivery time of the item should not exceed 10 working days after the order is processed. Accurate information will be provided to the customer at the time of placing the order.
It is important to note that there is no floor pick-up service. Exceptions will be allowed only in the case indicated on the website, or when delivering small-sized items weighing up to 5 kg, as well as for large-volume items directly with the courier, on the spot, in case of personal negotiations between the customer and him.
We serve you with both our own and the leading Georgian courier service, the speed of delivery, flexibility and complete security are protected as much as possible.
As payment methods on the site, you can use direct card payment, bank transfer, courier payment or purchase in installments. The card payment system in the online store is implemented through Unipay.ge and it complies with all modern security standards.
As for online bank installments, iterra.ge has been cooperating with leading Georgian banking institutions for years and offers customers online bank installments of TBC, Bank of Georgia and Credo Bank, as well as Crystal at the lowest possible interest rates, in many cases better than the market, for a period of 3 to 24 months.
Terms and conditions of delivery and installation of air conditioner
Installation of the air conditioner is provided by a certified and authorized service center. In case of installation of the air conditioner, the user should take into account the following details:
Standard installation:
Indoor and outdoor units should be installed at a height of no more than 2.3 meters
The thickness of the wall to be drilled should be no more than 40 cm
The wall to be drilled should not be a reinforced concrete structure
The distance between the indoor and outdoor unit should not exceed 3 meters.
There should be no need for a lifting basket or other special devices.
The length of the air conditioner pipe should not exceed 3 meters.
In case of violation of any standard installation conditions, the installation is considered non-standard.
Terms and conditions for delivery and installation of Midea, Vox, Beko air conditioners:
Air conditioner delivery is free throughout Georgia.
"Standard installation" of air conditioner - free of charge in the following cities: Tbilisi, Rustavi, Kutaisi, Batumi; In all other cities we only offer free delivery.
After receiving the air conditioner, the customer contacts the Itera service support person and registers the installation request.
The deadline for the installation team to arrive at the site is 2-3 working days after fixing the installation request.
In case of non-standard installation, prices will be calculated on site by the installation team and payment will be made before the installation procedure begins.
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1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
Standard delivery Get it in 3-5 working days | |
|---|---|
Orders over 500 lari: All day delivery. Order anytime: | FREE |
Orders under 200 lari: All day delivery. Order anytime: | 15 lari |
Weekday time slot from 10noon - 17pm. Order by 19pm. | 30 lari |
What do we mean by small? Parcels that contain a small size also do not exceed more than 1 kg.
Large items
Standard delivery Get it in 2 working days | |
|---|---|
All day Delivery from 9am - 20pm. Order anytime: | Fromu20 lari |
Choose a time slot 9am - 1pm, 3am - 6pm. Order anytime: | From 50 lari |
What do we mean by large parcels? Such as: air conditioner, television, printer, computer, notebook, and similar equipment.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 7 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the iterra online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
How can I buy the item I want?
There are several ways to buy the desired item:
Pay by Card - Add the item or items to the cart, click Buy Card and follow the simple steps to complete the order.
Purchase in installments - select "installment" for the desired product. Fill out the simple order form and click the order button. Our representative will contact you in a few minutes and help you with the purchase in installments.
Payment to the courier - check the appropriate box, fill out a simple form (name, surname and phone number) and press the order button. A representative of Ishve will contact you and clarify the details of the order.
Bank transfer - similarly to the previous method, select "Bank transfer" and press order. The following steps are identical to those in the case of choosing a courier payment method.
How can i contact you?
To contact us, you can use the "Contact" page, where all the methods of contact are given.
What days do you work?
We work every day from 10:00 to 19:00. However, the order can be placed at any time of the day or night. Operators will contact you the next morning for orders placed after 19:00
The operator's call is delayed, what should I do?
Although there are more than 70 employees in Isurve, sometimes due to increased demand the contact time increases slightly. We are constantly trying to fix this problem. In case of urgent need, we recommend you to write to us by e-mail, social media or contact us on the hotline.
What are the delivery terms?
Courier service is free. Any item purchased on ITERRA.GE will be delivered to you by a courier on the spot for free throughout Georgia.
How soon will I receive my purchase?
Delivery to Tbilisi and other big cities (Rustavi, Batumi, Kutaisi, etc.) is carried out within 1-2 days. In other cities and regions according to the schedule, about which the operators will inform you in advance. As a rule, the delivery time in any region of Georgia does not exceed 3 working days.
Can I check the purchased item in the presence of the courier?
Of course, but it's better if you don't wait for the courier. Your interests are protected as much as possible, in case of any error, which happens very rarely, we will certainly serve you.
If you don't like the item, will you return it?
If you pay with the courier, you can check the item. After delivery or in the case of installments and bank transfer, we will only return the item if it does not match the description and characteristics on the site. For more information or answers to questions related to legal cases, you can consult our return policy.
My order is late, what should I do?
Such cases hardly ever happen, although no one is immune from force majeure. In such a case, be sure to contact us on the hotline.
My order is late, what should I do?
Yes you can, every day from 17:00. However, if you want to take it out of the warehouse, you must notify us in advance, when ordering, so that we do not hand over your purchase to the courier and avoid misunderstandings.
Can I pay by card with the courier?
Yes, it is possible to pay by card with the courier.
What are the warranty terms?
The warranty period is indicated individually for any item on the website. Where a specific term is not written, it is implied that the warranty applies only to the factory fault, that is, in case of a defect found upon receipt, it is replaced in full. And for those products, where a specific period is specified, both the warranty on the factory defect and the full warranty service for the entire period apply. For more information, please refer to our respective Warranty page.
The purchased item is damaged, what should I do?
In this case, contact us on the hotline, your request will definitely be transferred to the warranty service, which will serve you as quickly as possible.
How good is the product?
Each product posted on Isurave goes through a detailed quality control and selection according to other main characteristics before being placed on the site. We constantly take care of the maximum quality of the offered product. In most cases, the origin of the item specified on the site and other necessary data. Also, the operators are ready to answer any such questions if necessary. In addition, users can leave a rating on each product, which is a kind of experience sharing for new users.
How often do you offer promotions and discounts?
You will find weekly, monthly and seasonal discounts on Isura. In some cases, promotions may be extended at the request of customers, therefore, we recommend checking the mentioned information with the operators or on our social media pages.
Do you have domestic installments?
At this stage, we do not have internal installments
Do you have online banking?
Yes, any of our customers can make a purchase through TBC, Credo or Crystal online installments. The conditions are the best in the Georgian market.
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Is it possible to get an additional discount?
Yes, for corporate orders or purchases over a certain quantity. For specific details, contact us in advance and our special service will do its best to offer you a customized price.
How can I find out in which country this or that brand that is presented in the store is made?
You can get complete information about the countries of origin and production of brands on the page located in the bottom menu of the site: Origin of brands.
Online store of electrical equipment
The doors of our company are always open for energetic and result-oriented people.
If you believe that:
Online commerce has no alternative in the future.
In this way, we can offer irreplaceable comfort to customers.
By working together, we will bring this future closer.
Write to us on our contact email, and attach to the letter information about yourself, and why you think our cooperation is beneficial for both parties.
Only selected candidates will be contacted.
