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Statutory Warranty

According to the law of Georgia on the protection of user rights, the customer rights are:

  1. If the goods are found to be defective, the customer has the right to request the seller to eliminate the defect (repair or replace the goods free of charge, reduce the price) or withdraw from the contract.
  2. Repair and replacement of goods are the primary rights of the customer. The customer has the right to request the seller to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires a disproportionate or inappropriately high cost.
  3. The goods must be repaired or replaced within a reasonable period of time, in such a way that the customer does not face a significant delay, taking into account the nature of the goods and the purpose for which he/she purchased the goods.
  4. Repair or replacement of the goods free of charge means that the seller will bear all costs (including postage, labor and material costs) necessary to ensure that the goods conform to the terms and conditions of the contract.
  5. The customer has the right to request a reduction in the price of the goods or to refuse the contract if one of the following conditions exists:
    • The goods cannot be repaired or replaced;
    • The trader did not repair or replace the goods within a reasonable time and the consumer lost interest in the performance of the contract;
    • The repair or replacement of the goods by the seller will cause a significant delay to the customer.
  6. In the case of withdrawing from the contract, the customer has the right to demand compensation for damages caused by non-fulfillment of the contract in accordance with the rules established by the legislation of Georgia.
  7. The customer does not have the right to withdraw from the contract if the defect of the goods is minor.
  8. In determining whether an expense is disproportionate or disproportionately large, the following conditions must be taken into account:
    • The price of goods or services in case of compliance with the conditions provided for in the contract;
    • The degree of non-compliance of the goods or services with the conditions stipulated in the contract;
    • an alternative possibility to eliminate the defect of the goods without creating a delay for the consumer;

The customer has the right to use the above rights if the defect of the goods was found within 2 years after the goods were handed over to him/her.

Burden of proof defined by the Law of Georgia on Protection of Customer Rights:

  • If the customer discovers a defect in the goods within 6 months of taking possession of the goods, until the contrary is proven, it is assumed that the defect existed when the goods were delivered, if, based on the nature of the goods or the nature of the defect, this is possible. In this case, the burden of proof rests with the merchant. If the customer discovers the defect in the goods after 6 months after taking possession of the goods, the burden of proving that the defect existed at the time of delivery of the goods is on the consumer;

The seller is obliged to repair or replace the damaged equipment if the part or item to be repaired is in place at the service center no later than 15 working days from the moment of receiving the item, and if it is necessary to order the item/part to be repaired from abroad, within 30 working days from the moment of receiving the item at the service center at the latest (excluding weekends and public holidays).

Legal guarantee does not apply to entrepreneurs/legal entities.

The warranty service does not apply/is canceled for the item or part of the set in the following cases:

  • The warranty period has passed;
  • No document confirming the purchase (receipt, bill of lading, etc.) is presented, and therefore it is impossible to identify the goods;
  • Serial number, IMEI code is not readable or visible on the body of the device, and therefore it is impossible to identify the goods;
  • Defect/damage of the goods/equipment is caused by mechanical impact and does not represent original damage;
  • The device was used not for personal use, but for commercial purposes;
  • The damage/defect caused by seal movement;
  • The defect is caused by violation of the rules of storage and use attached to the device by the manufacturer/seller;
  • Damage caused by a computer virus or inappropriate file(s);
  • The damage is caused by a malfunction of the electronic network at the place of operation of the device or the fault of the electricity supplying company (voltage change is more or less than 220-230 volts);
  • Defects are caused by violation of the rules/conditions of operation and storage by the customer;
  • Defects are caused by unqualified repair/installation works carried out by the customer;
  • Defects are caused by the use of a compromised system and unlicensed programs by the customer;
  • For equipment damage, on which installation or warranty work was performed in violation of the seller's instructions, by an unauthorized service center specialist, which caused damage to the item;

Note: the number of pixels set by the manufacturer extinguished on the device is not considered factory defect. Accordingly, the given circumstance does not represent a factory defect.

!!! The anti-damage function specified in the specification reduces, but does not eliminate, the probability of receiving this damage. The customer is obliged to protect the purchased item from mechanical, thermal and water damage.

!!! In cases where the customer does not leave the item for diagnosis or refuses to open the item for the purpose of diagnosis, the warranty service cannot be performed.

!!! Legal/commercial guarantee applies to the territory of Georgia.